Raise a concern clearly and safely.

Email support@pixovault.com with “Formal complaint” in the subject line. Include what happened, when it happened, the outcome you want and a safe way to contact you. Do not attach unlawful or intimate content.

What happens next

We will acknowledge the complaint, identify an appropriate reviewer, assess available information and provide an outcome or progress update. Confirmed response targets, escalation ownership and any independent-review route will be published after operational review.

Urgent safety

This process is not for emergencies. Contact local emergency services if anyone is in immediate danger.